Grocery Delivery is Ready for Big Time (Again)

Instacart, the grocery delivery startup, last week raised a massive $400 million round of funding, valuing the company at a whopping $3.4 billion. It seems that the grocery delivery service space is ready for big time...again. Fifteen years ago, the first dot-com bust notoriously disposed of Webvan, the previous internet grocery store that raised hundreds of millions of dollars. We used the TXN consumer spending analytics app (with a panel of over 3 million payment cards in the U.S.) to analyze the grocery delivery app landscape and see if grocery delivery's time has finally come: Over the la…

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#DeleteUber Revisited

Three weeks ago we looked at credit card transaction data to see if the #DeleteUber campaign was having an effect on Uber's share of ridesharing market vs. Lyft, its largest competitor. We saw that indeed, Lyft surged following Uber's bad publicity. It seems that it's been "another day - another scandal" for Uber ever since: On February 19th, ex-Uber engineer Susan Fowler, in a widely shared account, alleged widespread discrimination and harassment by managers and other employees to which Uber's HR department had failed to respond. Here's an updated look at market share using our panel of tra…

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From Cord to Stream

It's a familiar story: for the last decade or so, cable and satellite TV providers have been losing subscribers, as "cord cutters" shift their spending from traditional TV to on-demand streaming services like Netflix and Hulu. But is that really what's happening? We used our panel of over 3 million credit and debit cards to find out. We compared three groups of customers: 1. "Cord cutters": those who were cable/satellite customers in the first half of 2016 (spent $300 or more) and then stopped being cable/satellite customers in the second half of 2016 (spent $100 or less) 2. Consistent cable…

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Who is Stealing Customers from Whole Foods?

After a decade of explosive expansion, Whole Foods Markets has recently been stagnating. According to a report, as major grocers like Wal-Mart and Kroger ramp up their organic produce offerings and new competitors like ALDI and Lidl are entering the market, Whole Foods is losing customers. We looked at our panel of transactions from over 3 million payment cards to detect which grocers are capturing customers who abandon Whole Foods. We decided to look at the group of consumers who spent a significant amount (at least $300) at Whole Foods in the first half of 2016 and then spent much less ($100…

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Airline Loyalty Unveiled

The airline industry is one of the most competitive and less differentiated industries out there, which is why airlines invest heavily in loyalty, or "frequent flyer", programs. In this post, we used our panel of transaction from over 3 million credit and debit card accounts, to discover how "loyal" customers of five major airlines are: United American / US Airways Delta Southwest JetBlue First, let's see how generally "valuable" a frequent flyer is to the industry. In 2016: 57.4% of total revenue for the above five airlines came from flyers who made more than 5 total ticket purchases with tho…

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