Amazon.com Retail Trends

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With its surging stock, Amazon.com (the company) seems to be in every business imaginable: hardware, video streaming, audiobooks, magazine subscriptions, grocery delivery and computer server infrastructure, just to name a few. Still, the amazon.com e-commerce website is still what most people know it for. For this post, we used the TXN consumer spending insights app to find some recent trends in Amazon shopping patterns. Key Observations Prime membership has eclipsed 50% penetration in Amazon's customer base and keeps growing Amazon's 3rd-party seller marketplace has seen 45% growth in the las…

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Amazon and Whole Foods - Eat Your Kale and Have It Delivered Too?

The announcement that Amazon is buying Whole Foods Market for $13 billion took the grocery retail world, indeed the entire brick-and-mortar retail world, by storm. Competitors' stock prices plummeted and analysts scrambled to make sense of the deal. We used the TXN spending analytics software leveraging over 3 million credit and debit card accounts, to get some insight on the Amazon-Whole Foods acquisition. Customer Base When looking at grocery store spend in the cohort of Amazon Prime members, Whole Foods tops the list with 33.3% of the cohort also spending at Whole Foods in the last 12 month…

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A Look at Square

Square, the payments company founded in 2009, is providing small and medium brick-and-mortar merchants with a set of easy-to-use tools to accept debit card, credit card and phone payments. If you visited a hip coffee shop or trendy food truck in the last couple of years - you've probably used the Square card reader to pay. The company went public in 2015 and has enjoyed significant growth in its market capitalization in 2017. We decide to take a look at Square transactions in our panel of over 3 million debit and credit cards to get a sense for how Square usage is growing. Over the last two y…

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Is Uber Losing Its Loyal Riders to Lyft?

In past posts we've looked at market share changes following recent controversy involving Uber. We saw that indeed, some Uber customers switched to using Lyft. We decided to use our panel of over 3 million credit and debit cards to learn more about those "Uber defectors". For the purpose of this analysis, we looked at customers who significanty reduced their usage of Uber starting with February 2017 (#DeleteUber campaign started on January 30th) and switched to using Lyft, Uber's main competitor. We compared this segment of customers to the average Uber customer in our panel. Locati…

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Wal-Mart and the Last Stand of Retail

As Amazon.com has been smashing sales and stock price records, destroying entire retail verticals in the process, traditional brick-and-mortar retailers spent the last decade battling to remain relevant, in what sometimes appears as a battle lost before it began. Many predict 2017 will be the year when many traditional retailers close their doors for good. As more and more smaller retailers go out of business or consolidate through mergers and acquisitions, Amazon's march to retail domination will inevitably end up with a showdown with the largest traditional retailers, headed by Wal-Mart. Wal…

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